Refund Policy

This policy deals with circumstances under which Speech NZ will refund examination fees.

	Circumstances	Refund
1	Bereavement related to the death of a close family member. A close family member is defined as a grandparent, parent, major caregiver or sibling.	Full refund.
2	Medical certificate produced to verify sickness at the time of the examination.	90% refund or re-entry on payment of 10% of fee.
3	Cancellation more than 21 days before examination date.	Refund of 50% of the fee.
4	Cancellation within 21 days of the beginning of the examinations at the centre.	No refund.
5	Non-attendance of the examination	No refund.
6	Conflict of examination with a special event at the school which was unknown at the time of entry. This includes educational events; and sporting or artistic events where the candidate is participating as a representative at regional or national level. Supporting documentation from the school must be provided to verify participation in these events.	90% refund.
7	Conflict with other educational, sporting or artistic events.	No refund,