Refund Policy

 

This policy deals with circumstances under which Speech NZ will refund examination fees.

 

 

Circumstances

Refund

1

Bereavement related to the death of a close family member. A close family member is defined as a grandparent, parent, major caregiver or sibling. Full refund.

2

Medical certificate produced to verify sickness at the time of the examination. 90% refund or re-entry on payment of 10% of fee.

3

Cancellation more than 21 days before examination date. Refund of 50% of the fee.

4

Cancellation within 21 days of the beginning of the examinations at the centre. No refund.

5

Non-attendance of the examination No refund.

6

Conflict of examination with a special event at the school which was unknown at the time of entry. This includes educational events; and sporting or artistic events where the candidate is participating as a representative at regional or national level. Supporting documentation from the school must be provided to verify participation in these events. 90% refund.

7

Conflict with other educational, sporting or artistic events. No refund,